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Practical steps for satellite signal loss, streaming app errors, Genie receivers, Gemini devices, remote controls, activation and account questions.
Choose the section that matches your equipment and symptoms.
Confirm the equipment is authorized on your account and follow on-screen activation prompts through official channels.
Read the guide →Check the correct account email, reset credentials only through official DIRECTV pages, and avoid sharing verification codes.
Read the guide →Force-close the app, restart the device, update the app and check for a service outage.
Read the guide →Replace batteries, clear obstructions and verify whether the remote controls the TV or receiver.
Read the guide →Error 771 indicates trouble receiving satellite signal; check accessible cables and weather, never climb a roof.
Read the guide →Error 775 indicates the receiver is having trouble communicating with the dish; check safe power and cable connections.
Read the guide →